Privacy Policy

Last Updated: 26 October 2026

1. Introduction

At Toddlers Ink, we are committed to protecting the privacy, confidentiality and security of the personal information entrusted to us by children, parents, guardians, families and visitors to our website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our childcare and early learning services and our website, www.toddlersink.com.au.

We respect your privacy and aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Information We Collect

We may collect personal information necessary to respond to enquiries, manage enrolments and provide quality childcare and early learning services.

This information may include:

  • Parent and Guardian Information: Names, residential addresses, email addresses, telephone numbers and emergency contact details.

  • Children’s Information: Names, dates of birth, enrolment details, attendance records and developmental information.

  • Health and Medical Information: Allergies, medical conditions, immunisation information, dietary requirements and emergency medical instructions.

  • Enrolment Information: Authorised collection persons, family circumstances relevant to care and other information required for childcare administration.

  • Website Information: IP addresses, browser types, device information, website usage information and cookies.

  • Communication Records: Information submitted through website enquiry forms, emails, telephone conversations and tour booking requests.

We only collect information that is reasonably necessary for our activities or otherwise permitted or required by law.

3. How We Collect Personal Information

We may collect personal information through:

  • Website contact and enquiry forms.

  • Childcare enrolment applications and registration documents.

  • Tour bookings and appointment requests.

  • Telephone calls, emails and direct communication.

  • Parent or guardian interactions with our educators and administrative staff.

  • Website cookies and analytics technologies.

  • Other authorised sources where collection is permitted by law.

Where reasonably practicable, we collect personal information directly from the individual concerned or, in the case of children, from their parent or authorised guardian.

4. How We Use Your Information

Toddlers Ink may use personal information for the following purposes:

  • Responding to enquiries and providing information about our childcare services.

  • Processing childcare enrolments and managing attendance.

  • Providing safe, appropriate and individualised care for children.

  • Communicating with parents and guardians regarding their child’s wellbeing, learning and development.

  • Managing medical requirements, allergies and emergency situations.

  • Maintaining records required under childcare regulations.

  • Processing payments, fees and administrative requirements.

  • Improving our educational programs, facilities and customer experience.

  • Maintaining website functionality and analysing website performance.

  • Complying with applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes unless authorised by the individual concerned or otherwise permitted or required by law.

5. Children’s Privacy and Protection

Protecting children’s personal information is especially important to Toddlers Ink.

We take reasonable steps to ensure that children’s personal details, educational records, medical information and other sensitive information are handled with care and confidentiality.

Access to children’s information is restricted to authorised personnel and other parties who require the information for legitimate purposes.

Photographs, videos and other identifiable information about children will only be used or disclosed in accordance with applicable consent arrangements, childcare requirements and relevant laws.

Parents and guardians may contact us to discuss permissions relating to their child’s photographs or personal information.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or fulfil legal obligations.

These parties may include:

  • Authorised educators, employees and childcare administrators.

  • Government departments and regulatory authorities.

  • Healthcare professionals and emergency services when necessary.

  • Approved childcare management, payment and technology service providers.

  • Professional advisers and service providers subject to appropriate confidentiality obligations.

  • Other parties where disclosure is authorised or required by law.

We do not sell personal information to third parties.

Where third-party providers handle personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security arrangements are in place.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor interactions and enhance the browsing experience.

Cookies may help us:

  • Understand how visitors navigate our website.

  • Measure website traffic and performance.

  • Improve website content and functionality.

  • Maintain website security and reliability.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where third-party analytics or tracking services are used, their handling of information may also be governed by their respective privacy policies.

8. Data Security

Toddlers Ink takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • Access restrictions for confidential information.

  • Secure storage of electronic and physical records.

  • Appropriate administrative and technical safeguards.

  • Staff awareness of privacy and confidentiality responsibilities.

  • Periodic review of information-handling practices.

While we take reasonable precautions to safeguard information, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Storage and Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, fulfil legitimate operational requirements and comply with applicable legal and regulatory record-keeping obligations.

Childcare records may be subject to specific retention requirements under Australian education and care legislation.

When information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.

10. Accessing and Correcting Your Information

Parents, guardians and other individuals may request access to personal information held about them, subject to applicable legal restrictions.

You may also request correction of information that is inaccurate, incomplete, outdated or misleading.

To request access or correction, please contact Toddlers Ink using the contact details available on our website.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy requirements.

11. Third-Party Websites

Our website may contain links to external websites or third-party services.

Toddlers Ink is not responsible for the privacy practices, security or content of websites operated by other organisations.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

12. Overseas Disclosure of Information

Some technology or service providers used in connection with our website or childcare administration may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to comply with applicable Australian privacy requirements, including relevant obligations concerning overseas recipients.

13. Privacy Complaints

If you have concerns about how Toddlers Ink has collected, used, stored or disclosed your personal information, please contact us.

We will review privacy complaints and endeavour to resolve concerns fairly and within a reasonable timeframe.

If you are dissatisfied with our response, and your complaint falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to This Privacy Policy

Toddlers Ink may update this Privacy Policy periodically to reflect changes in our services, website operations, legal obligations or information-handling practices.

Any updates will be published on this page, together with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

For questions, privacy enquiries or requests relating to personal information, please contact Toddlers Ink through our website.

Toddlers Ink – Early Learning & Childcare

Website: www.toddlersink.com.au

Our Locations:

Greenacre Centre
137 Macquarie Street, Greenacre NSW 2190
Phone: (02) 9703 4533

Ashfield Centre
89 Frederick Street, Ashfield NSW 2131
Phone: (02) 9716 0558

Punchbowl Centre
14 Cullens Road, Punchbowl NSW 2196
Phone: (02) 9785 9453

Moore Creek Centre
9 Wedgetail Road, Moore Creek NSW 2340
Phone: 1300 722 575

For general enquiries, please visit our website’s Contact page.

Toddlers Ink – Caring for Children, Respecting Your Privacy.